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Privacy policy

1. Privacy and Security Policy

The following information about our Privacy Policy reflects the commitment of VISUALNACERT, SL (hereinafter VISUAL) to maintain and guarantee secure business relationships by protecting personal data, guaranteeing the right to privacy of each of the users of our services . In this document we explain how we use the personal data of the users of the web portal and the Mobile Platform.

2. Definition of personal data

As “Personal Data” we must understand any information concerning an identified or identifiable natural person. Among others, they include the name, surname, postal and electronic address, as well as the telephone number.

3. Processing and purposes of the data collected

Any personal data that you provide us when visiting any of our web portals or with the installation of our mobile application, will be treated in accordance with the data protection regulations and will only be collected, processed and used for lawful, legitimate and informed purposes. Therefore, we detail all the purposes for which VISUAL uses personal data as data controller: Manage the registration forms in order to become registered users and access the services, as well as to contact them and respond to the questions raised and receive commercial information about new products and company news. Another purpose for which data is collected is to respond to inquiries by sending contact forms or customer service chat. The data obtained through this channel is to respond to the users themselves and send them commercial information, in addition to including them in the distribution list. From VISUAL we will inform all users of the non-mandatory nature of the collection of certain personal data, except in the fields indicated otherwise. However, non-completion of said data may prevent VISUAL from providing all those Services linked to such data, freeing us from all responsibility for the non-provision or incomplete provision of these Services. The user has the obligation to provide the data truthfully and keep them updated, so VISUAL reserves the right to exclude from the services and proceed to cancel the service to any user who has provided false information, without prejudice to the others. actions that proceed in Law.

To achieve these purposes, the Mobile Platform requires the authorization of certain permits during its installation. Next, we proceed to inform and detail the necessary permissions for the operation of our application, as well as the subsidiary purposes with which we will treat the data provided:

Photos / multimedia / files:
Information about wireless connection:
Receive notifications
Consequently, the union of these permissions, plus the information provided by the user, will allow us to:

Use all the information of a commercial nature to personalize the services and carry out statistical treatments to carry out research and commercialization activities of VISUAL’s services and products as well as the elaboration of profiles and statistical reports related to the user’s activity while browsing the website. website and / or the application or your participation in commercial, advertising or promotional actions.
Verify the non-existence of fraudulent actions or contrary to the conditions of use of the website and the application, as well as the Privacy and Cookies Policies.
Identify and verify that the user meets the necessary requirements to be able to use the website and / or the application and carry out their actions in a lawful manner.
Justifiably eliminate any user who violates the conditions of use of the website and / or the application.

4. Legitimation for the processing of your data

The legal basis for the treatment of your data is the answer to the questions raised or carry out the user registration through the website or the Mobile Platform.

5. Data retention period

The data will be kept for the necessary time, to respond to queries or for the comprehensive management of the registry until each owner of the data expresses their willingness to cease the processing of their data or to comply with the legal deadline for compliance. of certain tax obligations.

6. Communication of your personal data to third parties

By the mere fact of making a query through our forms, your personal data will NOT be transferred or communicated to any third party.

On the other hand, for the correct management of the purpose of VISUAL, the data of the Clients will be shared with the Professionals so that they can proceed to budget for the requested services. Outside of this assumption, the data will not be communicated to any third party. In the event that it is necessary to communicate your information to any other third party, your consent will be requested.

7. Security of your personal data

VISUAL has a special concern to guarantee the security of your personal data. Your data is stored in our information systems, where we have adopted and implemented security, technical and organizational measures to prevent any loss or unauthorized use by third parties, for example our web portals use Https data encryption protocols.

8. Information on the use of cookies

By the mere fact of visiting this web portal or using VISUAL services, no personal data that identifies a User is automatically registered. However, we inform you that while browsing the Website, “cookies” are used, small data files that are generated on the Internet user’s computer and that allow us to obtain the following analytical information:

a) The date and time of access to the Web, allowing us to know the hours of greatest influx, and make the necessary adjustments to avoid saturation problems at our peak hours.

b) The number of daily visitors to each section, allowing to know the most successful areas and increase and improve their content, in order that users obtain a more satisfactory result and improve the design of the content.

c) The date and time of the last time the user visited the Website to carry out analytical and statistical studies on the use of the website.

d) Security elements involved in controlling access to restricted areas.

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your browser to allow our systems to recognize your browser and tell us how and when the pages of our site are visited and by how many people. VISUAL cookies do not collect personal information, and we do not combine the general information collected through cookies with other personal information to find out who you are or what your email address is.

Most browsers have an option to disable the cookie feature, which prevents your browser from accepting new cookies, as well as allowing you to decide if you want to accept each new cookie in a variety of ways. For more information on cookies and how to reject them, click here.

Any user must read and accept our Cookies Policy before browsing this web portal.

9. User rights

All users can exercise any of the rights granted by the data protection regulations, such as the right of access, limitation of treatment, deletion, portability, etc. by writing to VISUAL or by sending an email to

10. Do you not want to receive information from us or do you want to revoke your consent?

Any user can oppose the use of their information for advertising purposes, market research or development of satisfaction surveys, as well as revoke their consent at any time (without retroactive effect). To do this, you must send an email to the address When you receive advertising by email, you can also oppose from said email, by clicking on the link included in it and following the instructions that are provided.

11. Changes to the Privacy Policy

Our Privacy Policy may be updated, due to changes and legal needs, as well as due to improvements and changes included in the way we offer and provide our services and application utilities. Therefore, we recommend that you visit and access our Privacy Policy periodically, in order to have access and know the latest changes that may have been incorporated. In the event that said changes are related to the consent given by the user, in this case an independent and separate notification will be sent to him / her to collect it again.

If during the reading you have any doubt or question about our Privacy Policy or want to exercise any right or action related to your personal data, please contact us at the following email address

I need you to detail these purposes because by the mere installation of the app I cannot know what all these libraries are needed for.